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Privacy policy

Your privacy is important to CR Management Solutions OÜ. We are committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website, crmanagement.ee. By using our website, you agree that we collect and use your data in accordance with this Privacy Policy.

The purpose of this Privacy Policy is to explain what data we collect, how we use it, and what rights you have to protect your data. This policy applies solely to our website and its visitors and does not cover data collected through other channels.

The controller of your data is CR Management Solutions OÜ

Company registration number: 17164540

Email: info@crmanagement.ee

We collect and process information in accordance with the European Union’s General Data Protection Regulation (GDPR), which came into effect on 25 May 2018.

 

Data collection and use

What data we collect

The information we collect includes both data you knowingly and actively provide to us when using our services or participating in our campaigns, and data your devices automatically transmit when accessing our products and services.

Your personal data may reach us in the following ways:

  • When you contact us by phone, email, or online chat
  • When you browse the website crmanagement.ee
  • When you comment on, like, or share a post on our social media accounts
  • When you subscribe to our newsletter
  • When you comment on posts on our website

 

Types of data collected

Personal data

We only ask for personal information when it is necessary to provide you with a service. When you contact us or visit our website, you may share the following information with us:

  • First and last name
  • Email address
  • Phone number

Log files

Our website crmanagement.ee stores log files about its visitors. The information collected may include:

  • Type of device used
  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of the website visit
  • Entry and exit pages and the number of clicks made on the website

The information contained in log files is used to analyse trends, administer the website, track visitor activity, and gather demographic information. This information is not intended to — nor is it capable of — identifying any individual.

Cookies

Like most websites, crmanagement.ee uses cookies. A cookie is essentially a text file that is saved to a user’s device when they visit a website. Cookies are used to identify and store preferences, regional settings, service usage choices, and more.

If you wish, you can disable cookies in your browser settings, although this may affect the quality of the service we provide.

Cookies fall into two categories: persistent cookies and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close your browser or shut down your device. Session cookies are deleted as soon as you close your browser.

Cookies also vary by purpose:

Essential cookies. Session cookies that enable you to use the services offered on our website. These cookies help authenticate users and prevent fraudulent use of user accounts. Without these cookies, we cannot provide the services you have requested.

Cookie consent cookies. These cookies record whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember the choices you make while using the website, such as saving your login details or language preferences. Their purpose is to offer you a more personalised experience and to spare you from having to re-enter your preferences.

How we use your data

  • We may use the information we collect for a variety of purposes, including:

    • Maintaining, managing, developing, personalising, and expanding our website
    • Gathering statistics so we can offer better services and/or deals and understand and analyse the behaviour of our website visitors
    • Identifying you by phone, message, or email
    • Sending you information and requesting feedback about our services
    • Preventing fraud and protecting our website
    • Enabling us to stay in touch with you through social media
    • Allowing us to review chat history in order to provide relevant advice more quickly
    • Improving the quality of our service and offering more efficient browsing solutions
    • Developing new products and services or improving their functionality
    • Simplifying and speeding up interactions when you get in touch with us
    • Other purposes, such as analysing data, researching trends, and evaluating the effectiveness of our advertising campaigns

When we may share your data

  • We may share or transfer your personal data in connection with a change of ownership, merger, asset sale, financing, or acquisition of our company. We will notify you of any transfer of your personal data and of any new privacy policy that may apply.
  • We may share your data with affiliated companies, requiring them to comply with this Privacy Policy. Affiliated companies include our parent and subsidiary companies, joint venture partners, or companies under our ownership.
  • We may share your data with business partners in order to offer you certain products, services, or promotions.
  • With your consent, we may disclose your personal data for any other purpose.
  • We are obligated to disclose your personal data if required by law. In good faith, we may also disclose your data to meet a legal obligation, protect our rights or property, prevent or detect potential violations related to the use of our service, and ensure the safety of our users.

Retention of your personal data

The Company retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We retain and use your personal data to the extent necessary to fulfil our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company also retains log files for internal analysis purposes. Log files are generally retained for a shorter period, unless the data is used to strengthen security, improve the functionality of our service, or we are legally required to retain it for a longer period.

Processing of children’s data

None of our products or services are directed at children under the age of 13, and we do not knowingly collect data from children under 13. If we have reason to believe that we are processing data belonging to a person under the age of 13, we will remove that person’s information from all of our databases.

Your rights regarding your data

You always have the right not to share your data with us, with the understanding that this may affect your experience on our website. If you choose not to share your data, we will not treat you any differently as a result. If you do provide us with personal information, you acknowledge that we collect, store, use, and disclose it in accordance with this Privacy Policy. You have the right to request details of the data collected about you.

If we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy and the laws of the Republic of Estonia. If you share a third party’s data with us, you confirm that you have the right and permission to do so.

Even if you have previously consented to sharing your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt out of communication with us and to request that we remove your data from our databases. From time to time, we may also ask you to provide information to verify your identity. If you believe that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us by email at info@crmanagement.ee. We will do everything in our power to correct any inaccurate, incomplete, misleading, or outdated information.

If you believe we have breached a relevant data protection law and wish to file a complaint, please contact us using the details provided in this document and share all the specifics of the alleged breach. We will investigate your complaint without delay and respond to you in writing, presenting the findings of our investigation and outlining the steps we will take to resolve it. You also have the right to contact a regulatory authority or data protection agency.

GDPR data protection rights

  • We want to make sure you are fully aware of all your data protection rights. Every user of our website is entitled to the following:

    • Right of access — you have the right to request copies of your personal data.
    • Right to rectification — you have the right to request that we correct any data you believe to be inaccurate. You also have the right to request that we complete any data you believe to be incomplete.
    • Right to erasure — under certain conditions, you have the right to request that we delete your personal data.
    • Right to restriction of processing — under certain conditions, you have the right to request that we restrict the use of your personal data.
    • Right to object — under certain conditions, you have the right to object to the use of your personal data.
    • Right to data portability — under certain conditions, you have the right to request that we transfer the data we have collected to a third party or directly to you.

Safety of your data

The security of your personal data is important to us, but please keep in mind that no method of transmitting information over the Internet or electronic storage method is 100% secure. While we do our utmost to protect your data, we cannot guarantee its absolute security.

CR Management Solutions OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this Privacy Policy and the laws of the Republic of Estonia. Your data will not be transferred to any organisation or country unless there is a legitimate reason to do so and the security of your data is ensured.

Links to other websites

Our website may contain links to other websites that do not belong to us. If you click on a third-party link, you will be directed to that third party’s website. We strongly recommend that you review the privacy policy of every website you visit.

We have no control over third-party websites and accept no responsibility for their content, privacy policies, services offered, or anything else.

Updates to this privacy policy

We reserve the right to make changes to this Privacy Policy as needed. When the Privacy Policy is updated, we will change the document’s last-modified date shown at the bottom. If you continue to visit and use our website after the Privacy Policy has been updated, we will treat this as your implied consent to the changes.

Last modified 27 March 2025